English Version
Last Updated: August 30, 2026

  1. Shipping Origin
    Orders are shipped from China under our Hong‑Kong registered entity, delivering worldwide.
  2. Processing Time
  3. Standard retail orders: shipped within 2‑3 business days after payment confirmation.
  4. B2B bulk orders: shipped within 3‑5 business days.
  5. Custom‑made products: processing time is confirmed according to customization requirements.
  6. Public holidays may extend processing time by 2‑3 business days.
  7. Delivery Time (from dispatch to delivery, including customs clearance)
    As orders ship from China, cross‑border transport includes customs clearance.
    Actual delivery time can be affected by shipping routes, customs inspection, weather and other uncontrollable factors. The below times are only estimated reference:

‑ United States: Standard 20‑35 days | Express(DHL/FedEx) 7‑12 days
‑ Canada: Standard 25‑35 days | Express(DHL/FedEx) 8‑14 days
‑ European Union: Standard 25‑35 days | Express(DHL/FedEx) 7‑14 days
‑ United Kingdom: Standard 25‑35 days | Express(DHL/FedEx) 7‑12 days
‑ Australia / New Zealand: Standard 25‑40 days | Express(DHL/FedEx) 10‑15 days
‑ Middle East: Standard 25‑40 days | Express(DHL/FedEx) 10‑18 days
‑ Southeast Asia: Standard 15‑25 days | Express(DHL/FedEx) 5‑10 days
‑ Japan / South Korea: Standard15‑25 days | Express(DHL/FedEx) 5‑8 days
‑ Other Regions: Standard 30‑45 days | Express(DHL/FedEx)15‑25 days

Please note: These are estimated times and delivery cannot be fully guaranteed.
Cross‑border shipments may be delayed due to customs inspections, weather, holidays, pandemics or other uncontrollable factors.
We recommend choosing Express shipping (DHL / FedEx) when delivery time is critical.
Please monitor tracking information after placing your order.

  1. Shipping Fees
  2. Orders over 89 USD: free standard shipping.
  3. Orders under 89 USD:
     ‑ US / EU region: 9.95 USD standard shipping
     ‑ All other regions: 14.95 USD standard shipping
  4. Express shipping (DHL / FedEx): additional surcharge 25‑45 USD, subject to destination country.
  5. B2B wholesale orders: shipping cost will be quoted separately.
  6. Sample piece orders: sample itself is free of charge. Customer shall bear full international shipping cost. Freight will be calculated and shown at checkout.
  7. Available Carriers
    ‑ Standard: YunExpress, Yanwen economy lines
    ‑ Express: DHL, FedEx, UPS
  8. Order Tracking
    An email containing tracking number will be sent within 24 hours after goods are dispatched. You can track your parcel online.
  9. Customs & Duties
  10. DDU (Delivered Duty Unpaid): All destination countries. Import duties and local taxes are to be borne by recipient. Please contact your local customs office for relevant tax rates.
  11. For B2B bulk orders: DDP / DDU terms are negotiable.
  12. Address Changes
  13. Address modification is allowed before goods are dispatched.
  14. Once shipment has been dispatched, address changes cannot be guaranteed and may generate extra fees. Please contact our support team for assistance.
  15. Delivery & Non‑Delivery Rules
  16. Please inspect package upon receiving goods. Take photos and contact us immediately if products arrive damaged.
  17. Courier will attempt delivery 2‑3 times. If unsuccessful, package may be returned to us at customer’s cost.
  18. Delivery failure caused by customer‑side reasons will incur re‑delivery fees.
  19. Reshipping for returned parcels will be at customer’s expense.
  20. Lost‑Package Handling
  21. If tracking shows “delivered” but you have not received goods, please contact us within 5 calendar days.
  22. We will launch an official investigation, which normally takes 7‑14 working days.
  23. Once loss is confirmed, we will arrange reshipment or issue full refund.

Contact
Shipping support: orders@qbeiluna.com
B2B wholesale inquiry: wholesale@qbeiluna.com

QIANBEI TECHNOLOGY LIMITED (Hong‑Kong registered entity)