English Version
Last Updated: August 17, 2026
QIANBEI TECHNOLOGY LIMITED (hereinafter “we” or “QBEI LUNA”) operates the website qbeiluna.com.
Our QBEI LUNA brand focuses on botanical fragrance, aromatherapy, home scent and commercial scent‑solution product lines.
We highly value your privacy. This policy explains how we collect, use and protect your personal information.
Information We Collect
1.1 Information you provide voluntarily
‑ Account registration: name, email, phone.
‑ Ordering: recipient name, shipping address, phone.
‑ Contacting us: any information you choose to share.
‑ B2B inquiries: company name, title, contact details, business requirements.
1.2 Information collected automatically
Device info, browsing records, cookies, anonymized IP address.
1.3 Payment information
We do not handle or store your full card details.
All payments are processed by licensed providers (Stripe, PayPal) under PCI‑DSS standards.
How We Use Your Information
Process orders, shipping, returns, and after‑sales service.
Communicate order status and tracking updates.
Provide customer support.
Send marketing updates only if you have subscribed; you may unsubscribe at any time.
Prevent fraud and secure transactions.
Analyze usage to improve website experience.
Comply with legal obligations such as tax and customs requirements.
How We Share Your Information
Service providers: payment gateways, international logistics carriers, email and analytics vendors.
Only necessary‑order‑related data will be shared. All are bound by confidentiality agreements.
Legal requirements: disclosure when required by applicable law and official requests.
Business transfers: information may transfer in merger or acquisition scenarios; transferee must follow this privacy policy.
We will NEVER sell your personal information to third‑party marketers.
We will never reuse your data for unrelated purposes without consent.
Data Security
We adopt SSL encryption, PCI‑DSS compliant payment channels, access‑control mechanisms and regular security audits.
In case of data breach, we will notify users and relevant regulators within 72 hours.
Cookie Usage
Essential cookies for cart and login functions.
Analytics cookies for website statistics.
Marketing cookies for targeted‑advertising purposes.
You may manage or disable cookies inside your browser settings; disabling marketing cookies will not block core shopping functions of our website.
Your Rights (GDPR / CCPA)
You hold rights to information access, correction, erasure, restriction, data portability, objection and unsubscribe.
Submit your request to legal@qbeiluna.com. We will respond within 30 days.
Minors
This website is not intended for users under 18 years old.
We do not knowingly collect personal data from minors.
International Data Transfers
Our service providers may locate in different countries.
Your information may be transferred cross‑border under proper data‑protection safeguards.
Data Retention
Order‑related data will be retained for 7 years to satisfy tax and compliance requirements.
Marketing‑related user data will be deleted within 30 days after you unsubscribe.
Policy Updates
We may revise this privacy policy from time to time.
Material policy changes will be prominently notified on this page.
Your continued website use constitutes acceptance of the latest version.
Contact Us for Privacy‑Related Matters
Privacy: legal@qbeiluna.com
General support: returns@qbeiluna.com
B2B wholesale: wholesale@qbeiluna.com
QIANBEI TECHNOLOGY LIMITED
Registered in Hong Kong SAR, China
Shipping origin: China