English Version
Last Updated: August 17, 2026

To help you shop with confidence while protecting product quality and both parties’ interests, please read this policy carefully before ordering.

Our business is mainly B2B commercial space‑scent solutions for five‑star hotels, resort hotels and high‑end clubs, including water‑soluble aromatherapy and space‑scent products. We also support B2C retail with personal‑use items such as fragrance balm and fragrance spray.

Individual scent‑preference varies greatly. We strongly recommend all customers to test scents with a sample piece before purchasing full‑size products.

  1. Important Sample Policy
    ‑ Sample pieces are available for registered members only. Guest checkout is not eligible for sample requests.
    ‑ Samples are provided free of charge. Recipient shall fully bear the international shipping cost. International shipping cost for samples will be calculated and displayed at checkout.
    ‑ One sample piece per customer only. Creating multiple accounts to receive repeated free samples is strictly prohibited. We reserve the right to reject any sample request if abuse is identified.
    ‑ Sample stock is limited. Sample supply is not guaranteed when inventory runs out.
    ‑ B2B hotel and wholesale registered members may apply for a sample piece for project evaluation.
    ‑ Samples are for scent‑testing purpose only. Samples are non‑returnable, non‑exchangeable and non‑refundable under any circumstances.
    ‑ Scent‑preference dissatisfaction (“I don’t like the smell”) does not constitute a valid return reason for full‑size orders. Thank you for your understanding.
  2. Return Conditions
    Eligible for return:
  3. Product damage: bottle broken, leakage, severely damaged packaging during transit.
  4. Wrong item: product that does not match your order (color, scent, specification).
  5. Product defect: quality issue (e.g., product cannot be used properly).

For the above situations, please contact us within 48 hours of delivery (with photos and your order number). We will resend or fully refund.

  1. Non‑Returnable Items
    Returns are not supported for:
  2. Opened or used commercial space‑scent, aromatherapy, fragrance balm and fragrance‑spray products; for hygiene and safety reasons, these goods cannot be resold once opened or used.
  3. Scent‑preference dissatisfaction (“I don’t like the smell”), please request a sample piece for testing before placing full‑size orders.
  4. Custom‑made custom‑scent orders for hotel and commercial projects.
  5. Minor natural texture or color variations of raw fragrance materials, these are normal product characteristics and not quality defects.
  6. Requests submitted beyond the return window.
  7. B2B wholesale and hotel project orders (per contract terms, except for confirmed quality issues).
  8. Sample pieces of any kind.
  9. Return Process
  10. Email returns@qbeiluna.com with your order number, return reason, and product photos.
  11. We respond within 2 business days with RMA number and return‑address instructions.
  12. Ship the product with original packaging and clearly mark your RMA number.
  13. We inspect goods within 3 business days after receipt.
  14. Refund will be processed within 3‑5 business days after approval.
  15. Shipping Costs
  16. Quality issue, wrong item or damage caused by us: We cover return shipping (prepaid label or reimbursement).
  17. Buyer’s remorse / eligible voluntary return: Customer covers return‑shipping cost.

International return shipping is costly due to round‑trip logistics; please be aware before requesting a return.
Original order shipping fees are non‑refundable.

  1. Refund Method and Timeline
  2. Refunds are issued to your original payment method.
  3. Credit‑card refunds take 5‑10 business days (depending on card issuer).
  4. PayPal refunds take 1‑3 business days.
  5. Order Cancellation
  6. Unshipped orders: full cancellation and refund.
  7. Shipped orders: cannot be cancelled; follow the return process.
  8. Custom‑scent hotel & commercial orders: cannot be cancelled once production begins.

Friendly Reminders
To save your time and shipping costs, we suggest you test scents with a sample piece before ordering full‑size items.
Double‑check specifications, scents, and quantities before checkout.

Contact for Returns:
Email: returns@qbeiluna.com

QIANBEI TECHNOLOGY LIMITED
Registered in Hong Kong SAR, China
Shipping origin: China